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Businiess name:
Luna Eye Ctr
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Review by:
citysearch c.
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Review content:
What can I say? I received marginally competent, and definitely profit-oriented, advice during my consultations. I was specifically told about a treatment plan that was not, in the end, a good one for my situation (confirmed by no less than 3 other doctors). I then had to travel out of town for the surgery because of their scheduling problems. I developed serious complications and the staff were somewhere between unsympathetic and downright bothered to have me as a patient with more-than-average needs. The Luna organization itself is a sham. You don't meet the doctor until the day of surgery. Several highly prominent physicians are listed on their site. Naturally, they are not actually affiliated with Luna and one called them a ""puppy mill."" This particular doctor said that Luna approached her, she rejected them because of their management philosophy, but they put her on the Web site probably as a marketing ploy -- to attract investor. I was told that my surgeon had done ""thousands"" of surgeries and later learned he'd only performed two hundred or so. \r
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Complications happen. I played the lottery and lost. That is not the doctor's fault. However, the impersonal, profit-oriented system -- epitomized by an operations manager who, on a call to take my complaints (after a month of my calls) was nothing if not a fast talker. So much so that I didn't bother to pursue my grievance...because I know Luna's management just doesn't give a damn.\r
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Do what I learned too late after the fact: go to the Casey Eye Institute, LasikPlus, Will Vision, Dr. Teplick, or Clearly Lasik (in the PDX/Vancouver area). Spend the extra $500 or whatever and get better care and peace of mind. I consulted with several of these. The staff and doctors were kind, patient, thorough and knowledgeable...and just shook their heads about my experience.
Cons: Scheduling problems, terrible attitudes
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