Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
RPM Collision & Service
|
|
Review by:
citysearch c.
|
|
Review content:
1. Paul and front desk staff knew I'd scheduled my car for drop off and rental car on Monday 3/14. They knew the supplemental insurance quote had been requested. They knew money was a concern to me. Nobody bothered to call me to tell me that the Geico supplemental insurance adjuster hadn't been heard from. I wasted an unnecessary day of car rental (and attendant insurance coverage) because no one followed up.
2. I was told on the evening of March 17 that the car couldn't be released until full payment was received. I responded that I had been told by the insurance company that the full amount had been issued. Paul checked the file, and stated that oh no, only the supplemental check had been received. I followed up with the insurance company and another check was issued. That second check had to be cancelled when I reviewed the payments online over the weekend, and learned that in fact the full amount had been paid, two days prior to Paul telling me that only partial payment had been received.
3. The work is beautiful, but the window gasket wasn't in on time. Paul told me the old one had been put on and that the new one could be installed in half an hour when it arrived. When the service manager called me to tell me it had arrived, he told me it would actually take an hour to install. Now I have to schedule time off work in order to get the car back in there, and I have no confidence that it will actually be completed in a timely manner.
RESPONSE FROM RPM Collision & Services:
Customer fails to mention that RPM provided the rental car free of charge for the the 5 days which the repair took. (Geico had estimated 21 days for the repair)
At the time the customer inquired as to whether the insurance check had been paid, RPM had not received the check and apparently the check was in transit through the mail.
The estimated installation differential between 1/2 and 1 hour for the window molding does not appear significant enough to impact a decision on whether to take an entire day off from work.
The customer agrees the quality was excellent and the repairs were completed in 1/4 the time estimated by her insurance company.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|