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Businiess name:
Herba Family Chiropractic
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Review by:
citysearch c.
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Review content:
I saw them at the Uptown Altamonte Arts Fest and spoke with a rep (actually from Thrive, their sister property). For a special rate of only $25 I was skeptical but thought not a bad idea considering I know I have issues in my back and just wanted to see the scan & X-rays for the educational fun of it. I had a guarantee that nothing further would be required. My appointment was set for 11AM.
So first, I get a wake up call saying I missed my appointment for 9:45AM. I wake up (yes I don't live far and I work until very late at night) and return the call. The girl was very nice but seemed absolutely clueless about the appointment times doing her best to make excuses on behalf of her company. She made a statement about how I was supposed to get a call moving my appt to 9:45AM, at this point no big deal, I changed to 3:15PM (I chose 11AM for a reason though). She then proceeds to give me an entirely different website address for pre-screening paperwork which I've already completed from the website I was given at the time of payment. I basically tell her this is ridiculous and I'm not spending another 30 minutes doing paperwork that I already printed and completed. She said it should be fine, it's probably the same questions for both offices, all is good so we hang up.
I arrive (after searching for the Marble Slab they claim they are next to on the website that doesn't exist) at 3:08PM. The office is locked, the lights are off, no one is there. The hours say afternoon hours are 3:15PM until (don't remember). At this point I'm frustrated again because it seems to me very odd that you would schedule an appt at the exact same time you're returning to the office... there should be someone there to welcome clients (it's not like I was arriving 30 minutes early). So again, I just say ""whatever"" and I sit in my car for a few minutes. No biggie right? I see an elderly woman walk up to the door and she obviously can't get in either. At 3:15PM, the office is still not open. Now I am very angry, they have managed to screw up my entire day. I started my car at 3:16PM and drove away. I left a message saying I am here and the office is closed and how dissatisfied I am with their unprofessionaism. I request a full refund and tell them I will not be returning because they have not met their end of the agreement. I request an immediate return phone call. It has been an hour and I still have not heard anything. I will be contacting the Attorney General's office and the DBPR of the State of Florida. DO NOT GO TO THIS COMPANY.
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