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Businiess name:
Designer Cakes
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Review by:
citysearch c.
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Review content:
I trusted Designers Cakes with my daughter's 1st Year Birthday Cake because I wanted a professional designer finish. Instead, I got a bad attitude and a lopsided cake with decorations that I could have done a better job at with a little effort--since I am no expert. When I asked if there was any way that they could ""fix"" the crooked cake, instead of an apology and a more than willing approach, I got this, "" I will try ONCE” and that “if I turned the cake the other way—and once I added the cake topper—people probably would not even notice that it was lopsided”… But guess what? I noticed it was lopsided and I was the one paying for it. I was almost in tears. When my husband asked her how SHE would feel if it was her child's 1st birthday and she got a crooked cake and she said ""you are asking the wrong person ..."". Here is my biggest issue: I KNOW mistakes happen (although professional bakeries should not expect customers to pay for crooked creations--it should have been redone the minute they realized it was lopsided. ALL I wanted was a sincere apology, for them to take responsibility and acknowledge it was lopsided and offered to do the best they could to fix it WITHOUT the SMART ALEC tone. Just because you KNOW your customers rely on your cakes doesn't mean you should USE that power against them because a cake is traditionally so important.
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