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Businiess name:
Us Post Office
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Review by:
citysearch c.
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Review content:
This post office misplaced my package. I waited and called them after few days.\r
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Day-1 : First guy picked up the phone and said that there is a problem with the tracking number and due to system issue they gave me a duplicate tracking number. so they need to now track the package. Will call you tomorrow.\r
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Day 2: waited for the call. No response call back from post office\r
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Day 3 : I called back to post office. They talked to me as if i am calling them for first time. They again took the tracking number and said ""Immm weired status"". i asked what?. he said they will be able to track the package and will call me next day.\r
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Day 4: No call back from the post office as usual. So i called back and they started the conversation again as i am calling about this for the first time. Same stuff again. Now this guy told we are asking carrier to check for the package.\r
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Day 5: No call from them. i got pissed. Called them again. Now another guy picked up the phone. Put in me in hold for 15 min. Came back and told me that some one stole my package. When i asked ""but other customer reps told me, it was delivered some where else, he told me. No we delivered it right'.\r
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So after 6 days and several phone call later, i was told the package is stolen from my porch. Horrible service. They really don;t care for customers. Not even a single sorry or apology for my inconvenience. I talked to my neighbours and they are also very much un-happy with the mail delivery. Hope some one will take some action and make them accountable for their mistakes and atleast teach them how to talk to customers.
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