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Businiess name:
Target
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Review by:
citysearch c.
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Review content:
I attempted to return a duplicate chrome Baker's rack I'd received from an online order to this store. An order that Target told me had been cancelled due to their computer error when I called them after I hadn't heard from them two weeks after placing the order.
Customer Service couldn't find the rack in their database, and as a woman was standing in the middle of that department screaming at the top of her lungs that she wouldn't be ignored any longer by their reps, I decided to ship it back rather than spend my afternoon looking through their computer records.
My mistake. After several calls over two months, Target online tells me they have no record of my purchase even though they authorized the return shipping and had a record of its arrival and even though the charged showed up on my credit card statement.
I sent them a copy of my credit card statement and never heard back, so I filed a dispute with my credit card company.
Six weeks later, Citibank approved my refund. That was on January 17th for an order placed September 23rd.
Target's response was the most unprofessional, incompetent and unethical I have ever encountered. At no point did anyone ever take an interest in resolving the problem and even my repeated efforts met with complete indifference.
If you must shop with the bottom-feeders, try Walmart or K-mart. At least then you won't be surprised when they don't respond to a problem.
As for me, there are far too many online companies to work with for me to ever shop Target again. They won't miss me and I sure as h*ll won't miss them.
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