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Businiess name:
Rosemary's Flower Shop
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Review by:
citysearch c.
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Review content:
I ordered a Valentine's Beer Mug of Blooms bouquet and chocolate to be delivered to my boyfriend's workplace. Valentine's day passed and he did not receive anything, neither did I receive a phone call from the flower shop. I called them the next day and they said that they could not reach him with the number I provided in order to locate him. But if they had called him, wouldn't that have ruined the surprise!? I had given them my home phone number as his number, because he had just recently lost his cell phone anyways. My boyfriend works at a restaurant at Hard Rock, so they said that they couldn't find his restaurant because Hard Rock is so big. They could have simply asked Hard Rock's front desk for information. I mean, they're in the business of locating people to make deliveries, they should've figure this out. It's already the day after Valentine's and they say they would make another attempt to deliver his gift. I gave them the restaurant's number this time, just in case. I called my boyfriend later that night and he said he still hasn't received anything. So, I called the place back and left a message on their voicemail they better deliver the gift by that night or I want a refund. Still nothing. My boyfriend had two days off after that, so we went on a trip. When he went back to work three days later, he noticed the bouquet in the cooler already all wilted. When I heard that, I called the shop back to get a refund, and they must've got that voicemail three days prior and decided to deliver the gift near closing hour after my boyfriend already left work and the day before we headed off on our trip which is around midnight or later, depending on how busy it is at the restaurant. Now they are giving me an attitude and such a hard time to get a refund that I had to just call my bank to resolve things and am still currently in that process!
Cons: No notifications, late delivery (days late), and rude customer service.
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