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Businiess name:
Essex Motors Llc
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Review by:
citysearch c.
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Review content:
I have never encountered such RUDE sales staff. I had inquired of the price of a car on the lot, I was informed that it had sold. I was curious to know how much they sold it for. I was yelled at by a salesman that said it wasn't my business. So, I pointed out his poor customer service skills and I was hung up on. I called back to speak with a manager. The manager got on the phone and immediately became belligerent and started yelling at me, saying things like ""I SELL CARS FOR WHAT I WANT TO SELL THEM FOR AND THE NEGOTIATIONS BETWEEN A CUSTOMER AND MYSELF ARE NONE OF YOUR DAMN BUSINESS!"" I would attempt to initiate communications but was yelled at some more - ""DO YOU UNDERSTAND THE WORDS THAT ARE COMING OUT OF MY MOUTH?! and YOU BE QUIET AND LISTEN!"" I asked if they were members of the BBB and he confirmed that they were. I was shocked. I informed him that I would be filing a complaint and he should polish up his customer service skills. I was hung up on... AGAIN. Stay away from this place, unless, you like to be disrespected, demeaned and treated like a child. I did file a complaint with the BBB. ""I am the customer, I am right. Regardless of what you believe, your customers PAY your bills. If it wasn't for us, you would starve.""
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