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Businiess name:
Divinity Financial
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Review by:
citysearch c.
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Review content:
I purchased my car for the first time by myslef, I feel they took total advantage of mE and my situation. Things were going great until THEY mind you THEY lost my payment, and they had the nerve to demand a payment right away. I sent one in and had to wait for the a recall on the one THEY lost; when i recieved that one .they asked for that one to get caught up. I was not even behind... Then I was hospitalized for 2 weeks so then I feel behind, I explained to them i was in the hospital when they started to ask why I was in there and when will I be getting out.. can we say HIPAA... So after that I talked to I do not know how many people but each person stated they were the Manager, to Billing Director to the VP.. then they stated they will help me and for me to send 110.00 for a deferment SO i did in a money order... lol after that I did they had the nerve to call back and say that they needed two seperate checks in 2 different amounts. When I asked LUPE (the suspose VP) when did you tell me this? she replied WE DID NOT DISCUSSED IT... then proceeded to get loud on the phone with me. I stated to her do not yell at me for your mistake, she said if I do not have the $25.00 in by a certain date they will REPO my car. I was very upset and asked to speak to the REAL VP.. which was guess who??? Yes Emelda who was very rude and stated I was a complainer and a winer... I sent the DAMN 25.00 in via WESTERN UNION... but when I asked her for the President name she said I did not need to know that information and nor she was not going to give it to me. I said how come she said we are done listening to you and you need to keep up with your damn contract... can you believe this unproffessional lady. i mean they all talk like they are from MEXICO and that they are related some how. I Really hate these people and I am looking into trading my car so i will not have to deal with them ... they are rude, disrespectful,unprofessional, and they do not care about there customers what so ever. So what ever you do .. please go the other way from these people...
Pros: GET RID OF THEM
Cons: THEY DO NOT KNOW ENGLISH!!!!
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