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Businiess name:
Brandon TV Repair
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Review by:
citysearch c.
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Review content:
This company had my 26-inch flat panel LCD tv for 4 weeks for a warranty repair (the TV was only 6 weeks old). When I dropped the TV off, they told me they would look at in a few days. A week later they still hadn't looked at the TV. On the third week they told me that they had a part on order, but didn't know what part. Apparently their business practice doesn't include writing down what they order. I called the manufacturer to see if this was normal and they told me to find out what was ordered and they would find out if the part was on back-order. My fiance called them several times asking what was ordered. He received the same reply each time - We don't know, call back in an hour. One would think that calling back a day later would result in the information being gathered, but NO. Each time he called he was told to call back in an hour. Well, people have jobs and can't spend their day hounding the TV repair facility for simple information that they should have available. My fiance (he told them he was my husband), told them to either call him with the information or put the tv in the box and we'll pick it up. Well, probably not the best thing to do, because they decided to box it up instead of getting the information to us so we could follow through with the manufacturer. This company has no idea what customer service is. Amusingly, when I called to see what they had done with the TV, they were able to tell me that they cancelled the order for the part and that it cost $400, why then couldn't they give us the information any of the other times we called? Besides the complete lack of customer regard, the place is a dump and I was afraid to walk in the door. Save yourself a hassle and do not go there.
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Follow up: They finally did fix my TV. In total, they had itTV for 3 months, but it is fixed now and I have had no further problems with it.
Pros: Magnavox Authorized Repair facility
Cons: Complete lack of customer service
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