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Businiess name:
Superior Water Conditioning
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Review by:
citysearch c.
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Review content:
I wish they offered an option for no stars because based on customer service they should not get even one. I have had a Kenetico whole house system for many years now and have ok performance with the unit. The number one problem is that Superior Water does not have a clue as to what good customer service is much less great customer service. Your system will break down eventually and require service and I can handle this but let me explain what you will deal with to get it fixed. You will pay them about a $100 for each time to come and figure out what is wrong and that amount does not get applied to the cost they will charge you to fix the problem. This amount is charged to you regardless of if they were just out to fix the same problem a month before (This is because of the quality of expertise of they're two service techs). They will always put the blame back on you that you were not doing something to upkeep the system and they will have a smug attitude while telling you this. Mind you they are sweet while selling you the system which is a good system at least at first. The key to buisness aside from selling a good system is qualtiy friendly customer service which they do not have. About a year after I had the system installed they sent me a bill for work they did that was actually covered under warranty. Long story short after many arguments on the phone I payed the bill to get them off my back and a couple years later when calling for a service call found I was red flagged as a pay up front only customer before they would agree to come out and fix my system. Lastly you'll find that no one else in a couple hundred mile radius services this equiptment. I would rather go with a lesser quality unit rather than deal with these ignorant smug over charging fools. All they need to learn is a little friendly customer service and they would do just fine. I would probably pay every dime they ask from me even for something I probably do not need if they would just act friendly and treat you like your buisness is important to them. I would like to add that I wrote this not out of anger but complete dissappointment because today I am picking up the phone to start the whole process over that I went through 10 years ago when I was looking for a good system to run my home. Funny thing for Superior is if they had taken the time to invest in me all these years with good customer service instead of all the hassle they gave me the upwards of ten thousand dollars I am willing to spend and will spend soon in putting in a new system would be going to them. All else I can say is beware and good luck if you use them!
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