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Review content:
Armor Roofing of TN, LLC was contracted to replace our hail-damaged roof. Armor replaced the entire roof except for one rubber flat portion that the Armor employee said was in good shape and should last 20 more years if we didn't suffer any storm damage. About a month after the work was completed, we had heavy rain and our roof leaked. The company came out to inspect, and we were told the leak was from the only part of the roof they didn't replace, but that they'd try to caulk it. After multiple attempts to have someone caulk, someone returned only when I informed them that I had the final insurance check. Unfortunately, he did not bring his materials to caulk that day, but he took my money. After many days of promising to return then not showing up, we got anxious and called the main office every day until someone returned and caulked the area, but the leaks never stopped.\r
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We finally decided to get an estimate from Armor to replace the leaking rubber portion of our roof. Another Armor employee inspected the roof and provided an estimate. My wife signed the contract and paid half as a down payment to Armor. The estimated start date was 10/2/12.\r
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On 10/2/12, we arrived home to find that the work had not commenced. We received no calls to let us know there was a problem. Finally, a supervisor informed me that the contract was determined to be underbid, and Armor wouldn't make enough profit to perform the contract. I asked why we weren't informed of this problem. He again said he would need more money. I asked him if it was Armor's practice not to honor their contracts, and he told me that in this case, yes. He said I needed to pay $800 over the contract price for Armor to perform. I scoffed and said, ""Why would I trust your company with any work? I'd rather go to a competitor."" Then he interrupted and yelled to me in a threatening tone saying, ""Buddy . . . You have no idea who you're speaking to. You don't know who you're talking to."" Then he hung up the phone. \r
I called again and spoke to the office manager. I explained that I had been had hung up on and had been provided terrible customer service. She said that the bid was determined by management to be insufficient and that Armor wouldn't honor the contract. She referenced fine print on the back of the contract. I told her that we should have been notified in advance and that my check should have been returned if there was a problem. I asked if Armor lets its employees give bogus bids and never contact its customers. I explained that this practice was dishonest and predatory, and she replied ""I'm sorry."" I asked if they would have kept my money indefinitely if we hadn't called; she said no, but didn't offer any reason as to why our check hadn't been returned. I told her that I felt the need to alert the public, and she said that they would gladly go to the BBB arbitration. \r
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Complaints: I was encouraged by an Armor employee not to replace the rubber part of my roof. Ironically, the leaks started after the first heavy rain only a few weeks after my roof was replaced by Armor. The company was late or non-responsive when it came to following up to perform scheduled repair work (caulking leaks). Armor broke its ""contract"" by not performing the replacement of the rubber portion or our roof as promised. Armor never informed us that this work was not going to be performed. Armor demanded an additional $800 in order to begin the work originally contracted.. Armor kept our deposit even after they internally determined not to perform the work. The company manager hung up on me and threatened me when I objected to paying Armor an additional $800.\r
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If anyone decides to use this company, the price may mysteriously increase. Expect Armor not to follow up or communicate with you. If you get any leaks, the company will not show up to fix them as scheduled. Expect to be treated disrespectfully and be given poor customer service.\r
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