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Businiess name:
Bridal Chateau Inc
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Review by:
citysearch c.
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Review content:
I found the perfect Mother of the Bride dress for my style at the Bridal Chateau in Williamsville. I emailed them a couple of times before I went there and they were very nice and helpful.\r
My first time there, they had the dress I wanted so they had me try it on in a super huge size. The dress was extremely loose and slopy looking. I do not like anything tight or fitted, but this was the extreme opposite. They said that dress fit perfect and why don't I take that one. I saw it had missing beads and quite a few strings hanging from it, so I said I would rather order it, which they did. It took over 4 months to come in. I went up to pick up the dress as I was having my friend who was a former Bridal Shop owner in my town do any alterations, so I did not try the dress on. When I got home and tried it on, I was absolutely mortified! I could get it zipped, but I did not dare sit down with the dress on for fear I would break the zipper. I just remember how loose it was the day I tried on that same size in the store. How could this be the same size? I was really panicing as there was not much time left until my daughter's wedding. I called the store and they were very nice and told me to bring the dress up and they did have two other dresses in the same size as mine and the same color. Wow! I felt very lucky, so I left work early and drove up to Williamsville to try on one of the other dresses. First, they apparently did not believe me that mine was too tight, so I had to try it back on for them. Yes, they did agree I could not wear it like that. So I next tried one of the other ones they had ""in stock"". This dress fit much better. I said I would take that one. When I got home and took it to my friend for a ""minor"" alteration, six hours and several days later, she had my dress done. She basically had to ""restring"" a huge part of my dress as well as tie off many, many, many loose strings. My friend ran her business the way a business should be run. She said she would have never let that dress go out of her shop the way it looked. She did say she would have offered a discounted price if the person insisted on taking it that way. I was never offered any type of reduction on my dress. I feel bad because I did not even realize it was that bad looking. I was just thrilled that they had a dress that close to my daughter's wedding that fit comfortably. \r
I did learn something from this experience and that is to check over anything and everything you buy from this store very carefully. I would recommed the store in the future, but very cautiously. Beware! Yes, they already did have my payment in full, so what did they have to lose by selling me this dress of such poor quality? They told me the dresses are ""mass"" produced, so this means the dress on the top of the pile compared to the dress on the bottom are completely different sizes! This is crazy. Why do they bother with measurements?
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