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Businiess name:
Family Moving And Storage
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Review by:
citysearch c.
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Review content:
I called this company because I was referred to them by my sister who had used them and said that they did a pretty good job. Moving day came and it was a day from hell. It started when the movers showed up 45 minutes late without calling to let me know anything. They finally showed up and what was supposed to be 2 men turned out to be an old man in his fifties and his helper that was a 100lbs kid that must have been barely 18 yrs.old. So naturally I was concerned because I have heavy furniture and I was worried they couldn't move my items from a single story home into a 2 story condo. Turns out my fears were accurate. I had gotten scratches, dings, dents on every piece of furniture that went upstairs. I had an antique jewelry box that I told the movers to please be careful with because it was my grandmothers and it has alot of personal value. The movers could even do it, a leg somehow got broken off. I was so upset that I started crying. The movers told me not to worry because they have insurance which was a fluke. The insurance they told me about was paid by weight and I was eligble to get $23.00 dollars. Please dont use this company unless you want your items damaged. None of my furniture was padded or wrapped like they promised.My bill came to $876.00 which was more than double what I was told over the phone. I paid a stair charge and a shrink wrap charge that I wasn't told about. I was ripped off. They sent an old man that was slow as a turtle and some kids that did nothing but talk on the cell phone. I have filed a complaint with the BBB and will continue to everyone I know how bad this was. Do yourself a favor and stay away from this company.
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