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Businiess name:
Dazzo's Auto Repair
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Review by:
citysearch c.
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Review content:
I am a graduate student working in Fermilab. My landlord has a contract with Dazzo to tow the unauthorized cars parking outside the apartments. All the tenements here have a sticker pasted on the back window to avoid their own car to get towed.
Dec 28th 2011, I rented a car from Fermilab (because my car was to old to drive a long way on highway) to pick up my mother in law at the air port and planed to return the car the next day. To get a temporary parking permit, I asked the landlord for a hanging notice which allows me to park the car for a week.
And at 3:15am Dec 29th 2011, my rented car was towed away with the parking permit hanging on the back window. I went to Dazzo @ Batavia to get my car back in the morning then was forced to pay about 200 bucks for the towing! I was already very angry that my car was towed by mistake and requested to see the manager, but a mechanic worker very rudely refused it saying that I did not hang it in the right place. I paid the money because I had to go to work and planed to come the next morning to talk to the manager. But the next day I only saw a woman claiming herself as a office manager after waiting at the counter for half an hour. She claimed that it was my fault and I should have hung it in the rear mirror. She only told me the procedure how towing driver check whether the car was authorized and left me no chance to explain.
I would like to point out two of the logical mistakes in her short explanation:
1.The parking permit was hung in the place where the parking sticker is supposed to be pasted, which is also the first place the towing guy should check. The point that the towing guy did not see the sticker on the back window or the hanging notice in the rear mirror could not be an excuse for the guy not seeing the permit.
2.The point that the guy could not walk around to check the back window is extremely ridiculous: the car was NOT backed in and the back window was facing the street. The towing guy would have to walk around to step on grass instead if I had hung it in the rear mirror.
Any nice or big company would like to admit the fault and at least let me drive my car away even if they really did not see the parking permit.
Will you trust such a company and their work?
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