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Businiess name:
Roto-Rooter Plumbing & Drain
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Review by:
citysearch c.
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Review content:
Absolutely horrible company. I was quoted $250 to pump a septic tank (as long as it was no deeper than one foot in the ground). Frank (pump truck driver) came out and said he located the tank and it was about two feet deep. Due to the depth a backhoe would be needed at an additional cost of $250. Backhoe arrived about one hour later. They dug where Frank said the tank was located. After digging two holes about three feet deep, no tank was located. Then they tried to get me to agree to them using a camera to locate the tank (added cost of $190). I told them no and if they could not located the tank they could leave and I would locate and call then back later....They found the tank in about five minutes. The tank was about six feet away from where Frank said it was and it was only twelve inches deep. They charged me $500. They refused to remove or discount the backhoe charge. I called the office and talked to Rob. Rob told be he would not remove or discount the backhoe charge and that I should be paying MORE since the pump truck had been there for such a long time. I called corporate and also filed a BBB complainant. Will see what happens next and then I will plan my next move. I will NEVER deal with this company again for any reason.
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