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Businiess name:
Cakes By Darcy Inc
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Review by:
citysearch c.
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Review content:
I ordered a cake from this bakery for my graduation celebration in December 2008. I chose this bakery because I was impressed with the samples I saw on the website, and I thought ""surely they would be able to make something that was both aesthetically appealing as well as tasty"". I selected the ""uga"" mascot cake, and when I received it, I was surprised to see that it looked EXACTLY like the picture. It was beautiful!!! While I was at the bakery to pick up the cake, I tasted some samples, and I was not impressed, but strangely, I thought my cake would be different. The cake was terrible. The buttercream was incredibly sweet and grainy and the yellow cake was spongy and dry. The strawberry filling was a very thin layer of bland preserves that helped to magnify the dryness of the cake. I should have asked for a sample before ordering, but I guess that was a lesson learned. On top of all of that, the cake was $90 for a half sheet of the worst tasting confection. I would have been able to justify the price if the cake tasted good. I will not be ordering from this establishment again!\r
The customer service was fantastic!\r
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REVISION:\r
I think it would be robbery not to mention that I received a voicemail message from Darcy yesterday. She read my review and was very willing to correct my experience with her bakery. I think that speaks volumes for the level of customer service that you can expect to receive from this establishment. Many times, when we have less than positive experiences with a business, we charge it to experience and spread a bad word. I stick to what I said in my original review; however, after listening to the message, I am more than willing to give this bakery another try. Thank you, Darcy, for caring enough about your customers to reach out and try to make things right!\r
I will definitely try again!
Pros: The best customer service I have ever received!
Cons: Parking
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