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Businiess name:
Newbold Toyota
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Review by:
citysearch c.
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Review content:
I had my car fixed here, some very extensive engine damage costing nearly 3,000 dollars. When I came to pick up my car the antenna was broken and there was a scratch on it. I went back in, told them about it and they assured me they would fix it, that they would call within a week and set up a date for me to come back in. They tell me ""the kids"" must have broken it when they drove it through the automatic car wash. ""THE KIDS""?!?! They are letting kids drive my car? And secondly, my car was disgusting with bird feces when I picked it up, and seriously doubt it was washed. One month later and four calls from me to Newbold and one to the toyota representative, I get my 8:30 a.m. appointment- in which the rep assures me that it will only take one hour- tops. My scratch on the car- what scratch??? they tell me- it will not be fixed. I get there, at 8 a.m. and everything is going fine. One hour later, my car is still sitting in the lot (has not even been started on) and people that arrived AFTER me are leaving. When first asked about the status of my car, the rep said ""It is being washed as we speak."" He is saying this right after I just walked past my car in the lot. When questioned about the car being in the lot and him saying its being washed.. the stuttering began. And why in the hell would they put it through the wash when that is what broke the antenna in the first place? I did not want ""the kids"" washing my car again. I then told him I did not want my car fixed there. I have had it with them. I guess the paying customers get first priority over customers that came back for something they broke themselves. I will never go back there, I do not care if my antenna stays broken and would NEVER recommend anyone to deal with these people. They cannot take responsiblity for what they do and act ignorant when questioned about their questionable decision making skills.
Cons: the whole place
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