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Businiess name:
Tropica Restaurant At Metlife
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Review by:
citysearch c.
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Review content:
I recently ate at Tropica and was really excited after reading all the great reviews. Unfortunately, my experience there was awful - the worst I've had in my 5 years in the city! The service was terrible - from the rude hostess to the aloof server who seemed tired and overworked. I ordered the filet mignon, done medium. The steak was rare, totally dripping, when I got it and pretty cold, as if it had been sitting out for a little while. I asked the server POLITELY if I could have it cooked medium and sent it back. The steak was returned to me medium-rare. I then again asked the waiter POLITELY if I could have it cooked a little longer. At this point, the waiter went off on me about how the steak was fine and ended his tirade by exclaiming, ""What do you want?? You want it cremated or something??"" This response was completely shocking, considering all I was asking was for the steak to be prepared how I ordered it. I have eaten at many fine steakhouses and always get my steak prepared the same way . . . so I know when it is undercooked. If the waiter is overworked, he shouldn't take it out on the patrons! I was so irritated by his outburst that I POLITELY asked the hostess for another server. She informed me that this rude and aggressive waiter was one of the restaurant's best. Clearly, Tropica does not put any effort in making the dining experience a pleasant one. I was so disappointed that I encourage anyone who is considering eating seafood or steak to go elsewhere - especially for the latter, go to a real steakhouse where they know how to prepare filet mignon.
Pros: prompt seating with reservations
Cons: RUDE service, kitchen does not know how to prepare steak
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