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Businiess name:
Fort Rapids Indoor Waterpark Resort
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Review by:
citysearch c.
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Review content:
I would first like to start by saying I read over the ratings before booking our weekend. Trip advisor more than scared me. We had to stay in Columbus for the weekend so we went ahead and drove to the hotel and checked it out before booking. Upon arrival, I asked for a manager. I was greeted very nicely and explained to him that I was concerned of health issues and the rooms being clean. I let him know I read some pretty terrible reveiws on Trip Advisor and he was so understanding I was amazed. He took me on a tour of the hotel showing me the the pool area, food chains, and several room styles.
After seeing myself first hand that people had been very critical we went ahead and booked. Upon booking the manager completely BLESSED us and upgraded our room to a luxury villa for the price I was going to pay for a standard room. Now if that's not good customer service then I don't know what is. My children LOVED the waterpark.
Concering the comments I read that scared me away. To the family that thinks this is in the heart of the Ghetto obviously you have never been to the Ghetto. The area isn't Rodeo Drive in Beverly Hills if that's what your expecting but it's very safe and nice. It does have a mixed crowd of ethneticity but God made us all equal and we found the crowd to be wonderful. The Hotel has kids running everywhere because it's a resort for kids. The staff treated us wonderful our entire stay. Our room was very very very clean. The sheets were fresh and the maid was at our door at ten a.m. to clean the room the next day. I didn't see any bugs and the halls smelled just fine.
I WOULD TAKE MY CHILDREN HERE AGAIN. OBVIOUSLY, YOU KNOW I HAVE TO BE A GERMAPHOBIC OR I WOULD HAVE NEVER DROVE TO SEE THE PLACE BEFORE I BOOKED. ANYONE WHO HAS ANY CONCERNS....DON'T! REST ASSURE AND KNOW YOUR CHILDREN WILL HAVE AN AMAZING TIME AND BOOK IT!
If you do run into any problems just ask for the manager on duty! We had a wonderful experience with Keith! We plan on returning soon! Thanks so much for making our weekend fabulous!!
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