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Businiess name:
Property Doctors
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Review by:
citysearch c.
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Review content:
I have a home in Thornton Colorado and had a frozen pipe break. I used this restoration company to dry the crawl space under the home as well as the insulation and wet sub-floor. The original work crew did not use proper equipment to determine the extent of water damage and cut more insulation than necessary, as a result. All I heard over and over from the crew members was ""don't worry the insurance will cover everything."" including a window that was damaged due to running big electrical cords for equipment through the window, in sub zero weather. I asked about alternatives and was told this was the way to do it. We ended up getting an electrician out the next day to install a temproary power source, by then the damage and mess was done.\r
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They we're not cooperative in working with my insurance adjuster at all. I ended up having a conversation with the owner of the company who extremely rude to me. We had waited patiently for many days for paperwork that the insurance company requested to process the claim. I was yelled at that I was ""one of many"" customer and they would get to it ,when they got to it!\r
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I feel I was way over-billed for their services and when I asked questions, was lied to or told this is what they knew they could get from the insurance company.\r
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They do have some qualified people including a field Supervisor, that did try to provide quality service after some of the issues. \r
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I would not use this company again but I hope if they read this review they would take into consideration, how they would like to be treated, if they we're the customer in this situation?
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