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Businiess name:
Smith Farms Boarding Kennels
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Review by:
citysearch c.
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Review content:
DO NOT USE THIS KENNEL. The owners are arrogant, rude and do not honor their agreements. We dropped our dog off on a Sat. and specifically asked one of the owners if it would be allright if we picked him up on our way home from the airport the next Fri. Gave her the time we should arrive and also asked if we would have to pay for an additional day since it should only be 10 - 20 minutes past the cutoff time for departures. She assured us this would not be a problem to pick him up and we wouldn?t be charged for an additional day. We arrived at 12:10, no one answered the bell. We waited for 15 minutes then left a note on the door. We went to lunch thinking the owners might be on break as well, came back 1 hour later. The gate was closed but not locked. We opened the gate to the driveway and drove to the kennel. Rang the bell again, still no response at the kennel door. My husband went up to their house to see if everything was allright and was treated VERY rudely - told to come back at 5:00 and then had the door shut in his face. He came down to the kennel to pick me up, telling me we had to come back at 5:00. While picking me up, the two owners stomped down to the kennel and proceeded to bless us out. When I reminded the same owner who agreed to let us pick him up on our way home of our conversation, she very arrogantly told me ""You were talking so much when you dropped him off, telling me what I needed to be done for him (the dog) that you didn't listen to me."" They continued to speak hatefully the entire 20 minutes we were there. They charged us for the extra day as well as charging us $8.00 per time they played ball with our dog. We chose not to argue and paid their demands as we just wanted to get our dog out safely and leave. I shall tell everyone I know DO NOT USE THIS KENNEL. They may have made an extra day out of us, but they lost any future business from us or our family and friends. I definitely wouldn't feel comfortable leaving my dog there again.
Cons: Owners are rude and arrogant and do not honor agreements
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