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Businiess name:
Giclee By The Bay
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Review by:
citysearch c.
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Review content:
Poor Customer Service & Finished Product\r
After having prints of my artwork done at Giclee by the Bay, I will not be using nor referring their services. The prints on canvas had poor clarity of the image even though the photographs used were high quality, the ink was cracked on the edges of the image exposing raw canvas, and the stretcher bars had a lipped edge that raised the images in a manner that would not allow it to be hung without a frame to cover it up and also made framing the pieces difficult. The canvas was also cut on the edges instead of folded which added to a poor presentation.\r
When I returned to Giclee by the Bay to express my dissatisfaction, I was told that this was the best quality print I could get for that price and that the issues I had with them was simply my personal preference. The owner of the business made it clear that he is not open to receiving constructive, customer feedback because he believes his work is the best - I would disagree, and also go on to say that a part of quality work is quality customer service.\r
I would not sell these prints to customers of my artwork because of the poor quality; unfortunately, I have to take the loss of $110.00 and use it as an expensive lesson learned.\r
As an artist or craftsman I believe it is important to have a sense of pride in the work you are producing and if a customer is not satisfied you do not tell them it is their problem and dismiss their concerns with an attitude that is passive aggressive and far from professional.\r
The experience I had with Giclee by the Bay is something I may have expected from a larger corporation but not a small business - my business will be taken elsewhere from no on and I will be sure to share my experience with my fellow artists in the area.
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