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Review content:
On May 6th, 2011, Ms. Eunjeong Park came for a King Charles Cavalier puppy. She was very emotional and explaining how her previous dog died. In the store for approximately two hours before she made her decision. She was not forced or coerced to buy this puppy. In fact she was told this puppy had a slight cold and we wanted to keep the puppy a couple days, she did not want to leave without the puppy . We felt comfortable , considering the puppy was eating, drinking and playing. We had agreed that the very next morning she will take the puppy to the vet. At the vet she was promptly seen by the doctor. Ms. Park was told the puppy had a mild upper respiratory infection, which is easily treated. The vet offered overnight care and treatment for the puppy because Ms. Park seemed so distressed and unable to care for the puppy, given her emotional state. She next called Raising Rover and proceeded to to tell us how “the puppy has a collapsed lung, fluid in the other and she is not going to make it”! A totally different version from what the vet had just told us. She said she was coming in to discuss matters. When she arrived she was screaming how the puppy is dying and we sold her a sick puppy on purpose.During the 2 hour time span she spent deciding if she wanted this puppy, she had been calling friends asking their opinion. We fully disclosed the puppy’s condition before her purchase and had no idea that Ms. Park was on medical leave for depression until she let it slip during her crazy episode on May 7th 2011.
On May 9th, 2011, we received a startling call from East Side Animal Hospital that the puppy would be fine, but why did we sell a puppy to a person that was so emotionally unstable. We thought that she was a good pet owner and figured she was just over dramatic. We advised the vet that we would just give the client their money back as we did. Ms.Park came into the store ready to fight, I didn’t say a word I just listened and took out the check book to give her the money back. While I was writing the check, she was asking me to refund supplies (We never refund merchandise, store credit only, as displayed in the store, on the receipt and the puppy’s contract). Ms. Park started ranting at me she would sue us in court. Then she started yelling she had high blood pressure and screaming at us that we are going to give her cancer with this stress, (How would you handle a customer that is severely unbalanced). At that point I put the check away and told her if she is going to court then that is how you should collect the puppy refund as well. She started to run around the counter screaming give me my money, my store manger then got involved when she realized just how unstable this customer is. I never cursed at the customer, however she did hear me say to my store manager that she is acting completely crazy. I then called my attorney to see how to handle her, she NEVER called her attorney (totally untrue). The client’s mother was with her, however she did not speak English so we simply could not communicate with her. I then decided to try and diffuse this situation and just gave her the check back and asked her to leave the store. I even took back some of her merchandise and gave her a store credit just to make her go away. All the merchandise she bought had perfect expiration dates, she was looking for dates on dry goods ( wee wee pads and other items) this reinforced just how unstable this client was. Saying we discriminated against her because she is Asian is a form of reverse discrimination, our entire client base is people of all ethnicities and races. My attorney will be handling the deformation of character against myself, my staff and my business through legal channels. Ms. Park has posted slanderous statements on the internet without any credibility to her rants. The customer finally left in a calmer manner and the puppy has since been sold to a great home.
Pros: The FINEST CUSTOMER SERVICE WE CAN GIVE
Cons: SIMPLY CAN""T MAKE EVERYONE HAPPY.....BUT WE TRY !!!!!
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