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Businiess name:
Beastie Boutique Llc
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Review by:
citysearch c.
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Review content:
I used Beastie Boutiques grooming service for the first time about 3 weeks ago. I wanted to support local business and get away from the chain stores. Big mistake on my part. The groomer butchered my dog's fur. I thought we had an understanding as to what I wanted but I was wrong. I have a Pomeranian and I asked her to keep her fluffy but round her up. We even talked about how bad it is to shave these double coats. I was shocked to see that she did in fact shave my dog down to about 1/4 inch and cut her ruff down to nothing. She wasn't even shaved down evenly. She had choppy areas and long pieces hanging on her legs and back side. So needless to say I was upset but didn't make a scene in the store. I did email both Kristina and Roger (owners) however. After one week of not hearing back I wrote them again. Still no response. There is nothing I can do about the bad cut but was just asking about their policy on customer satisfaction. They had me pay for the grooming service before I saw my dog. So that is why I am writing this review. I feel they have had plenty of time to respond to my email but they clearly don't care.
Here is a quote off there web site.
We put our customers first. We listen to you and help you find what you need. Come visit to see what we are all about.
No they don't!
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