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Businiess name:
Flat Rate Wood Floors
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Review by:
citysearch c.
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Review content:
I must echo a previous poster who was likewise amazed at all the positive comments. It just didn't match our experience.\r
\r
The work they did was... fine.\r
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But:\r
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* told is would take 3-5 days, but really took 10 (and no apologies or explanation)\r
* told us over the phone to expect about $250 price, but really cost almost $500\r
* the ""consultant"" tried to dodge applying one of the coupons they have plastered all over their website (and note how many similar websites have identical coupons, I think they may have lots of web properties under different names that all drive to the same business)\r
* when they did apply the coupon, they applied if after tax, which means we paid more in taxes than we should have, which I'm sure they'll just pocket\r
* the guy who spoke English left after he took our order, and sent the guy who didn't speak English to um... answer our questions about our incomplete transaction\r
* told us on the phone there was no deposit, but then asked us for one when they took the rug\r
* left pieces of the metal tie or something sticking out of our rug (!!!) which was discovered by our toddler. awesome.\r
* waaaaaaay over-promised how our rugs would look and feel after cleaning\r
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As I said, in the end the work was... fine. Our rugs look and feel marginally better.\r
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But the customer service was surprisingly lacking. When we need our rugs cleaned again (which the ""consultant"" recommended we do every 6 months -- hahahaha!), we'll certainly look around for other options.\r
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If you DO use them, make sure you pay attention to everything they say and do...
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