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Businiess name:
Brook's Steak House
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Review by:
citysearch c.
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Review content:
We visited Brooks for Mother's day and the two fillet mignones were OK. We ordered three prime rib dinners and took two bites and ate no more. Called several days later to inform Brooks of the issue and they were in total denial and said there was nothing they could do because we didn't complain at the time and that no one else had complained. Oh so maybe because nobody else complained my complaint was not valid, huh? It was Mother's day and I didn't want any conflict. I explained to Leslie that I was not looking for anything free and at that point she offered us a gift certificate. No thanks. Any how everybody makes mistakes, it is only the pros that are smart enough to admit it. Avoid this place. Childish behavior in management...you know the drill.
Greg G
Pros: Rebecca the server, was nice
Cons: steaks were so tough, the steak knifes were, ineffective.
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