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Businiess name:
Dry Cleaning Station
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Review by:
citysearch c.
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Review content:
Oh my...I warn you not to ever get anything cleaned at this business. I took my comforter to be cleaned and when I picked it up, it was a completely different color. It use to be GOLD, but now it is PURPLE. I spoke to two managers, Renee and Janae about this and the response received was ""it's a manufacturers defect...the color just faded (really, how does the color gold fade to purple???)...there is nothing we can do, you just want something free...you must be having a bad day...I can't deal with you anymore."" WOW, you call that customer service??? All I simply wanted was my comforter returned to me in the same manner I gave it to them-that's it, pretty simple right? After such an unacceptable and rude response, I thought it best to contact the ""local owner"" Brett Norden, as advertised in their marketing brochures. I have left messages with Amanda and Renee and have still never received a returned phone call from Brett. WOW, even better customer service! How ironic that the slogan they use states, ""Located at the corner of care and satisfaction."" I am definately NOT satisfied and have not seen anything, not even a returned phone call, that shows they care. I have contacted the B Business Bureau and am not surprised that Dry Cleaning Station still has not responded. Next step, small claims court. How unfortunate it has come to this when all I wanted was my belonging returned to me in the same manner in which I gave it to them. I understand mistakes happen and in this event, I expect a refund of the cleaning and reimbursement for damaged material. Instead, I am completely ignored by ""local owner"", Brett Norden am told by management, ""I can't deal with you anymore."" \r
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Located at the corner of Carelessness and Unsatisfied.
Cons: DRY CLEANING, CUSTOMER SERVICE, PROFESSIONALISM
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