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Businiess name:
Johnny Harris Restaurant
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Review by:
citysearch c.
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Review content:
My family and I experienced possibly the worst service, food, & customer service I could have imagined from Johnny Harris. After 65 minute wait, when finally receiving food, my son's wife was advised baby backs were unavailable. She switched to Large ribs but only following 2 requests did she receive missing Cole slaw. My son's Bar B.Q. plate arrived sans Brunswick stew which wait staff ignored and when questioned we were told the restaurant was actually out of Brunswick stew. The staffs actions gave the impression of hoping it would not be missed & when told it was we were basically told ""tough luck' with no offer of a substitution or attempt at conciliation considered. Full price expected, short order evidently a normal occurrence. Consumption of formerly complimentary Bread & cheese spread during interminable wait for food added surprise $15.00 to $180.00 bill and Johnny Harris successfully turned Mother's day into a real pisser. After this experience the Manager actually approached and inquired as to our satisfaction with the meal, service, etc. Upon relating our dissatisfaction at having been blatantly screwed his reply consisted of ""I'm Sorry"". No offer of reduction in bill for items we had not received, no offer of possible replacement of items not received with a desert, a comp, no nothing but an I'm sorry and the addition of an obligatory $28.00 tip based on 18% of several items we had not received yet were on the bill. Had the meal been satisfactory & celebratory as fit the occasion I must apologize to the waitress staff suffering through the indignation of a horribly managed, once great restaurant. After 40 years patronage, my wife & I will not return and certainly will no longer recommend Johnny Harris as our favorite restaurant in Savannah. I believe my wife is resorting to Facebook an obvious reaction I'm sure your newly found Management is familiar with and ignores with the same consideration it apply's to customers. May you quietly cease to exist while I explore every opportunity to inform natives and tourists alike as to what you have become.
Zapppenfusen
Savannah, Ga. 31405-2447
Greatly disappointed,
Walt And Anna Arnsdorff
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