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Businiess name:
Jack's Deli & Restaurant
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Review by:
citysearch c.
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Review content:
1/9/09 I've been coming to Jack's Deli for many years and always recommended Jacki's as the best New York style deli place in Cleveland, but times have changed. So has the quqality of the food and the slow and rude service. Was there Friday night. Newly arrived guests receive their plate of pickles--where's mine? ""Hey, man I'll get it!"" was the response I got from one of the non-servers. Order what I thought was a simple selection -- 1/2 sandwich (corner beef) and a bowl of matzo ball. I waited and I waited and I wait. The soup finally arrived. The waitress had asked, ""Do want a cup or a bowl."" A bowl. NO EXPLANATION WAS MADE BY THE WAITRESS REGARDING A PRICE DIFFERENTIAL. The 1/2 sandwich finally arrived long after I had finished my soup. It would have been nice to have both of them together. The bill arrived with an extra charge of $1.50 for ""open deli."" I went to the cashier and was told the extra $1.50 is for a bowl of soup. The waitress was called over and proceeded to argue with me. The manager was called and politely took the $1.50 off my bill and apologized for the mistake of the waitress. As I was leaving I heard the waitress and cashier cattily dishing me for bring this to their attention. According to the papers there is a recession on -- many people are avoiding resaturants altogether. The folks at Jack's need to wise-up!\r
Mr. Marmelstein\r
South Euclid
Pros: Location
Cons: Slow service, quality of food has declined.
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