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Businiess name:
Lestan Fashion Headquarters
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Review by:
citysearch c.
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Review content:
On May 1, 2009 I purchased a bridesmaid dress from Lestan, at that time I was informed by your staff that the dress will be available to me in August. The date of the wedding is October 1st, thus leaving time for alterations, I was told I could call or your store would contact me once it arrived. At the end of July I called to find out the status and was told not to worry it would definitely be here by mid August. Believing your store was reputable I was not concerned. On August 27th my mother went to the store to pick up the dress, at that time she was told next week, on September 3rd she again attempted to get the dress and was told it had just came it and was in a box could she please come back in a few days as the dress had to be inventoried. On September 15th I decided as it was getting close to the date: to travel to Brooklyn try on the dress and have Lestan do the alterations if needed. Upon arrival no one knew where the dress was where the store copy receipt was and asked me to come back the next day, I was anxious and asked why and they said they couldn’t find it and that Eva, knew where it was and she was off. Now I am panicked as I am realizing that the dress is not there and it is 2 weeks before the affair, and I am getting nothing but excuses from your staff.\r
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My mother telephoned the manufacturer to inquire about the dress and she was informed that if the order was placed in May the dress would have been available at the store by now and that I should contact Lestan’s. This dress was ordered by several bridesmaids through stores located Brooklyn, Boston, and Rhode Island everyone received their dresses no one had a delivery issue: in addition 1 dress was ordered in July and she has the dress already. \r
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I can only conclude that someone dropped the ball: the order was never placed, had you been forthcoming regarding not receiving the dress, you would have allowed me time to find another dress however: you chose to be deceptive and misleading giving me no other recourse than to purchase a gown in that specific color and have it altered to a dress to match the bridal party. The store where I purchased the gown: carries Enzoani and has never experienced a delivery issue Your store’s solution to the dilemma they placed me in: was to issue a refund of my deposit which is little constellation considering the additional expense and aggravation I have experienced because of your fraudulent business practices. \r
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What you did was despicable; the fact that to date you continue to blame the manufacturer is deplorable.\r
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The wedding will be marvelous we will all look wonderful and I will certainly share with all my friends, families and relatives the unscrupulous manner in which your store conducts business. \r
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In closing I have filed a complaint with the Consumer Affairs and have forwarded a copy of this letter to the manufacturer all need to be aware of how Lestan has no regard for the consumer.\r
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I hope my actions will serve to protect any potential clients from your deceptive business practices.\r
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Cons: rude deceptive and misleading
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