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Businiess name:
Lestan Fashion Headquarters
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Review by:
citysearch c.
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Review content:
I am a bridesmaid in a wedding on Feb 28. The bride took me and other bridesmaids to Lestans in July to order our dresses. We were told that they would be here in Nov, it seemed like a long time but we didn't think anything of it since the wedding is in Feb. Nov came and passed and the dresses hadn't come. So the bride and I started calling. I HAVE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE IN MY LIFE!! Most businesses try to appease thier customer, but Lestan's was extremely rude and unprofessional. They felt that they could tell me whatever they wanted to; and when I questioned them they got even nastier. They told me my dress would be in on Jan 15. and that they did me a favor by having it shipped early (remember we ordered in July). I went to the store to pick up my dress on the 15 and the 16. I don't know why I was suprised that they didn't have it. I ended up speaking with Eva, who supposedly handles the orders, and Lucille, the manager. Eva preceded to lie about the dresses. I know she was lying b/c I had just gotten off of the phone with the bride who told me what Eva had told her. But this wasn't anything new, it had already been going on for about 6 weeks. They tried to blame the delay on the designer, but I knew it was Lestan's fault because the 6 other bridesmaids who live out of state received their dresses months ago. I have been told the dresses would be here in Nov, Dec 6, Jan 15, & Feb 6. I got the story about the dresses being in customs also, and was told the dresses weren't expensive enough to be discounted. I asked for a traking # for the shipment on Jan 15, which I didn't reieceve until the 30. I even reported them to Eye Witness News to try to expose them. The bride went for her fitting a few days ago and was so disgusted she doesn't even want to go back again. Supposedly the dresses will be in today. The wedding is 3 weeks from saturday. I pray that they are the right dress, color, and size.\r
\r
I wish I would have read this first!!
Pros: Selection
Cons: Rude, Unprofessional, Nasty, Impatient, Disrespectful, Lucille told me ""i don't care...""
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