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Businiess name:  The UPS Store
Review by:  citysearch c.
Review content: 
Came in to get my passport photos taken. Brought the paperwork in that showed the exact requirements. The owner reviewed it and instructed the kid to take the photo's. I thought the price was very High ($29.00), but am not sure what the going rate is and just wanted to get it done. Payed, got the photo's and left. When I got home and looked at it more closely, I realized the photo's were not to the required size. No big deal, I would go down the next day and have them redo them. Funny thing is, when I was down there the first time, I pointed to where it stated that the face had to take up 70-80% of the photo, and the owner just laughed and basically ignored the instructions because I guess he thought he knew what he was doing and I trusted that he did. So, I went down there the next day, explained to the owner that the photo's didn't meet the requirements and was met with attitude, but he agreed to retake the photo's at no charge. We retook the photo's, it actually took two time's to get it right, again no big deal. I even apologized to the owner for the inconvenience, which should have been the other way around, but that's the way I am. I then asked him if I could keep the old Pics. because the girl who was taking the photo's said I could since I am not really sure what they would be doing with my picture, only to be met with major attitude from the owner, he said if I wanted them I would have to buy them, followed up with him saying that he should have charged me twice, because some how this was my fault. He also said he should have initially charged me $45 which I find absolutely ridiculous. He not only was beyond rude, he was unapologetic for the hassle and completely unprofessional. So, that was my experience at this store, which is unfortunate, because up to this point, I enjoyed coming in, but this experience left a sour taste in my mouth about the owner. I want clarify, that everyone else was very nice and accommodating, it was just the owner who was disrespectful, unprofessional, and absolutely RUDE!

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