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Businiess name:
Bike America
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Review by:
citysearch c.
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Review content:
Over the years I have bought a bike from this place before, had work done before, but this place is now horrible. After dropping off my bike for repair over a week before I absolutely needed it, and getting a promise that it should take a couple days, but I would definitely have it within a week, I came by a little after a week and my bike was not ready (or, as I later found out, even started on). I understood that things sometimes happened, and politely voiced my being upset. I was told that it DEFINITELY would be finished by the next afternoon. My entire biking weekend out of town was ruined, but again, sometimes things happen, so I was upset, but not livid.
Then I came by a week later (a day or two ago), and was dumbfounded that my bike STILL (over two weeks after a one week promise to repair) not ready. I was understandably rather upset and let the store manager know that this was unacceptable.
Rather then try to resolve the matter or apologize for his facility's utter incompetence, he ranted at me for being upset at his store's incompetence, said he wished he didn't have to deal with three quarters (3/4, 75%,) of his customers, and had his assistant get my bike and threw me out of the store. My bike was UTTERLY UNTOUCHED SINCE I LEFT IT THERE OVER 2 WEEKS AGO.
So in short, they did ZERO work in over 2 weeks despite promising in a week, and then threw me out of the store for being upset at their incompetence. I will never deal with this horrible store again.
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