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Businiess name:
Big 'O' Dodge Chrysler Jeep Ram
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Review by:
citysearch c.
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Review content:
Absolute worst repair service experience EVER!! I have had to take my car to the service department three times in the past two weeks because they can’t fix the problem. The first time I picked the car up, the problem occurred again on the way home, not even 5 miles from the place. So after $200 in parts and over $300 in labor charges they are telling me they have to call Chrysler because they don’t know what the diagnostic code means?! Not to mention the costumer service is terrible. We never received updates on the status of my car, we had to call them. Once we called and were told the tech was on the other line and he would call us back, but we never received a call back before they closed. Also the third time we had to leave the car we were told we could pick up the car if we needed it to drive over the weekend (since they never once offered a loaner car). When we called at 2:50 on Saturday to pick up my car the service department was already closed. Never mind they advertise they are open till 4 on Saturdays. Apparently they were “dead as a door nail” and decided to close. If you’re looking for a terrible costumer service experience then Big O is your place.
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