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Businiess name:
Monell's Dining & Catering
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Review by:
citysearch c.
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Review content:
Have eaten at Monell's for years at the Germantown location and when my
Mother came to visit on Mothers Day I told her I was going to take her to the new location on the New Orleans Manor.
She was excited too go and we arrived @ 11:00 and was told it would be an hour and 20 minutes by the lady behind the counter. After an hour and 20 minutes my Mom asked me to ask the man carrying a pad around calling peoples name out how much longer he thought our wait may be after seeing other people asking the same. I asked very politely as he jerked the pad back and said ""I think you were told it would be 1:20 minutes when you arrived"" I realized this couldn't be a paid employee and recalling an photo from the Germantown restaurant this was the owner!! I said I don't understand why you have a problem letting me know how much longer after letting other people know he said ""well after the 4th time you asked well get too you when we get too you"". I said this is the first time asking and then he said ""I've seen you ask the lady at the front at least 3 times"". He even went as far as too ask the lady if I had not been bothering her about how much longer and she even told him I had not asked her even once! He then said in a sarcastic tone ""I apologize would you like me too take you off the list??"" Obviously the stress of having customers had mentally taken it's toll on this Jerk that should not ever, ever deal with the public directly and leave it too his hard working employees...who I feel for having too work for him. Of course I did not eat there (went too Outback and had great service and great food at half the price). I'm sorry for the stress I may have caused the owner and will relieve him of any of the pressure of taking my money ever again...
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