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Businiess name:
K 9 To 5
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Review by:
citysearch c.
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Review content:
I am a small business woman, mother and dog-owner. K9to5 was the worst customer service I have ever received. First, they took weeks to return my calls. Second, you have to pay $25.00 to set up an appointment for your dog to be interviewed. The only interview times are between 11 to 2 pm. Although the time is terrible for me, I set up an appointment for for 11:30 am, packed baby and dog in the car, got lost on the way there (they are inconveniently located down an alley in SOMA.) I was running 10 minutes late and called for clarification when I was a block away and they told me not to bother to come in. ""You are already ""like-ah"" 20 minutes late so we'll have to cancel,"" was the terse reply I received. I explained that i was literallyh a block away, a first time customer and incredulously asked whether their business couldn't accomodate 15 minutes, they said, ""Um, like, ahh- no. So yeah?"" Ridiculously expensive, bad attitude, horrible customer service and ""like, ahh"" kids running the space. Take better care of your pooch and yourself and avoid K9to5.
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