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Businiess name:
Sewing Machine Svc Co Inc
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Review by:
citysearch c.
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Review content:
I have had three machines serviced here. One was a serger they serviced in 2009, and I also had two different Berninas serviced this year.
On all occasions I have found them to be honest about what they could and could not do. The serger was old and the parts were no longer available. They did what they could to keep it going and warned me what would fail eventually. It bought me another 10 months with the machine, and I was happy for that because it gave me time to figure out what I would get to replace it.
The second time I went in with a thread jam in a Bernina. The tech insisted on opening up the machine right there in front of me. He quickly resolved the jam and carried the machine out to my car--refusing to be paid for this service.
The third time I took in a high-end Bernina that I have had some issues with. It is a good machine overall but seems to need above average servicing. The last time I had it into my dealer (for a simple recalibration), it took 16 days for it to be returned. When it was ailing last month, I decided to give these guys a try. They had it ready in just 5 business days. It worked perfectly when I got it home. I wasn't in a rush to get it back this time, but I got the feeling they might be able to accommodate that.
These other reviews sound terrible, but all I can say is on three separate occasions, dealing with three different sales people who did not know me, I got great treatment and service. I will go here again because they employ more than one full-time repair person. I feel this increases my odds of getting my machine back more quickly.
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