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Businiess name:
Billy Bob`s Beds
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Review by:
citysearch c.
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Review content:
DO NOT GO THERE! KISS YOUR MONEY GOODBYE! bought a $2500 california king sized bed and had to pay for $80 delivery. only one frail elder man showed up to bring mattress & 2 box springs to 2nd story apt. husband had to help him. 2 days later i needed to exchange it becuz it hurt my back; was told i couldnt get money back but could exchange it. had to exchange 'whole' set, not just get firm mattress but in same style. compromised with manager that we wouldnt pay delivery again, since we werent satisfied w/bed and husband had basically brought the 1st delivery up himself. next day, got to store and billy bob was there. not a good situation. said we were lucky he was letting us exchange it and he was charging us again for delivery. told us it was very 'christian' of us to have helped the other delivery man, but that wasnt his problem. everytime i agreed with him, he kept raising the delivery charge. told him i was reporting him to better business organization. in the end, we had to pay for delivery again., $80 as prior, what a joke! the store is all about getting your money, NOT CARING OF CUSTOMERS! i called around to 3 major bed dealers and asked about their 'bed trial' time frame. all 3 stated 30 day trial and full refund or new bed if you dont like it. even major department store has the same poilicy. billy bob's DOES NOT offer such a policy, becuz it is about getting your money! once you throw down that $2500, like we did, it's gone and now stuck with a bed that i would have prefered to spend elsewhere. the sales guys are pretty decent, but it is what the master says, goes! they dont have any power to make deals, so dont get enticed by the 'specials'. you will regret it!
Pros: NONE!!
Cons: NO TRUE CUSTOMER SATISFACITON POLICY, WILL NOT GIVE YOUR MONEY BACK
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