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Businiess name:
Crystal Crystal Carpet Care
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Review by:
citysearch c.
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Review content:
The Crystal Carpet cleaning is unparalleled. My carpet really does look amazing, and for this reason I will likely stay with your company. The technician was also very good. I was not pleased with the price. I had purchased a Groupon for $37 this summer, but was not able to use it before it expired. So, I scheduled my cleaning using the discount coupons offered on your website, and then asked that the $37 I paid for the Groupon be deducted from my total since the paid value never expires. You did let me use the $37, but you took away my online coupons, as if the $37 was a coupon. I assure you, it was not. I paid $37. It was not a discount in any way. I know how promotional pricing works. You ALWAYS give a discount. So 'full price' isn't really full price. It's fake. The discounted price is the real price. I feel like I was overcharged for the cleaning. If there was another company offering this type of carpet cleaning in my area, I assure you I would be switching. Since there is not, I can tell you that while I like to get my carpet cleaned twice a year, I will likely only use your service once a year. You will lose money. Luckily, you do such a good job cleaning the carpet, I feel confident my carpet will maintain it's value even with once a year cleaning. If you had more fair or reasonable pricing, I would go with twice a year anyway so that I could have nice looking carpet more often. OH WELL!
RESPONSE FROM Crystal Crystal Carpet Care:
Hello Ms. Jackson.
Thank you so much for your kind words about the services. Please accept our apology as it seems we have not successfully communicated the policy that limits the combining discount offers, vouchers, coupons and the like.
Both the Groupon Deal and the Online Double Coupon Offer list the limit of combined usage.
Also, please understand the pricing on the website is in fact "full disclosure pricing". All related discounts are subject to changes and adjustments at anytime. There are currently five (5) or more sets of discounted pricing groups accessible on the website. Each discount group is available at different times and with different published and running offers.
Standard price is always available and is listed at the top of the pricing disclosure. This is the base price and has remain unchanged during current economic times.
We offer many and varying discounts on the standard price; however, there are occasions when standard pricing applies without discounting.
Please allow me to offer the FACEBOOK FAN DEAL as a path to your greatest discount. Unlike all other group deal offers, the FAN DEAL is always open to current customers.
Become a FAN on facebook @crystalcrystalcarpetcare and watch your email for Facebook offers.
So New Thanks again for your comments.
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