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Businiess name:
Crystal Crystal Carpet Care
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Review by:
citysearch c.
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Review content:
I am disgusted by the management of this company, and plan to share this review on Angie's List and all other media. Recently, I purchased a group coupon deal for cleaning service and tried to redeem it but the company did not follow up on the request. Finally, I called them and was told that I did not qualify for the deal because I had used their service before and I would have to forfeit the $57 that I had paid for the service. After threatening to report them for fraud/theft, they relented and said that I could apply the credit to a service, but ONLY to a full price multi-room service that had been part of the deal (but for which I would not get a discount.) This means that I would have to pay now an additional $50+ for service that I had budgeted and could only afford the original $57. The management of the company did not return my call but only communicated by text and behaved both unprofessionally and unethically.
RESPONSE FROM Crystal Crystal Carpet Care:
"Are You A New Customer of Crystal Crystal Carpet Care
[ YES ] or [ NO ]. "
Thanks so much for your comments. And thank you for your delight in our service by purchasing another Group Deal.
Yes it is true. As included in the text of all Group Deal offers, we are firm on the "New Customer Only" policy for Group Deals (Groupon, LivingSocial, Google Offers, Amazon Deal, etc.).
There are three points of information that advise customers of this fact, including a required question online that asks the customer... "Are You A New Customer...". By answering "Yes" when the answer is really NO, alerts cause problems in ordering. It's rare but it happens.
When this happens, customers are always allowed to get a refund from the Group Deal company or use the value of the deal toward a purchase of services of equal or greater value.
In this case customer was given the best and most appropriate remedy for purchasing a group deal more then one time. However, a customer cannot bypass the policy.
One can understand because group deals only produce 25 of value for any company. It's like offering a $1 burger for $0.25. This is why companies often offer groups deals on-time per household and or per customer.
Our apologies if we were not clear in the online offer, the voucher, and the question on the website the pops up after you enter your voucher code... "Are You A New Customer of Crystal Crystal Carpet Care [ YES ] or [ NO ].
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