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Businiess name:
Plumgood Food
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Review by:
citysearch c.
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Review content:
I thought I found the jackpot when I found Plumgood Food. Free delivery, a seemingly endless selection of products, and food that I could just heat and eat.\r
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Wrong....\r
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After I chose what I wanted I had trouble during their very confusing checkout process. I didn't meet the minimum order requirement so I had to spend more money in order to take advantage of the free delievery. I was already mad at this point. When I got my order at 7 pm the next day it was already too late as I was going to use some of the order for the dinner I made friends that night! Not only that but it wasn't even what I ordered!\r
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When I tried to call customer service to report the error I only got an answering machine! A day later I explained my situation to their rude customer service girl named Sara. She said ""What do you want me to do?"" When I told her I just wanted my groceries she said "" well the earliest I can get them to you now is tomorrow"" I asked to speak with her manager. When her manager jamie answered she was just as rude stating again that I had to wait another day to recieve my groceries. \r
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I could have gone to Kroger or Publix three times by then. Buyer Beware Plumgood just doesn't have it together. Maybe they will figure it out but I will never use them again.
Pros: Good Selection and attractive website
Cons: Recieved wrong order, rude customer service and management, dirty delivery driver, dirty packaging
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