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Businiess name:
Empress Tea Room & Bistro Inc
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Review by:
citysearch c.
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Review content:
Negative Experience: I purchased a groupon for ""high tea for two"" but really it should have been ""low tea"". I wanted to take my mother as part of her BD celebration. It took me three phone calls and two messages which were never returned to even get a reservation. I did inform them that I had a groupon in all messages and conversations. We arrived a few minutes prior to our reservation time and I gave them the groupon as instructed per groupon policy. We were promptly seated but no on came to greet us, take our orders for tea or even just a nod and ""I'll be with you soon"" for over ten minutes. Eventually someone did take our orders and bring out our rasberry sage tea which was ""okay"" but nothing spectacular. My mother's salad and my soup arrived....only my soup had been sloshed all over the small bowl and was running down the side into the paper doily and all over the serving plate. At a tea house, you expect the best service, atmosphere, presentation, etc. and this place and/or staff didn't deliver. Furthermore, my she-crab soup was very watery and really lacked any flavor. The rest of our ""tea"" was ""okay"" but again, nothing special or fabulous in taste or presentation. I do a better job when I entertain in my home with taste and attention to detail. I was trying not to make negative comments as it was my mother's birthday but the real insult came when the bill was presented and I noticed they added an automatic %18 gratuity.......for two people????? I would have tipped well anyway, even though it was not earned, as my son works in the service industry and I typically tip 20%. I wanted to say something but again, I was trying to keep the mood happy for my mom and it wasn't about the money but rather their attitude and greediness. Not sure if they had an issue with groupons or are they just this mediocre and entitled in general with their customers??? Overall, not a great experience and don't think I will ever return. \r
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