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Businiess name:
Biella
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Review by:
citysearch c.
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Review content:
The birthday dinner mentioned in the last review was my first and probably last dining experience at Biella. Might go back for the tiramisu but that's it. The food was ok but cold and nothing special. \r
It was nice that the manager gave my niece a price break but she (and the chef) could have solved the problem from the very beginning of the evening. They were friendly people but all demonstrated lack of customer service (obviously part of the culture). She told them what was promised by the boss. All they had to do was make it happen.... and they didn't. The requests should have been doable even on the fly. It's not like the place was really busy!
Pros: awesome tiramisu
Cons: food, customer service
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