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Businiess name:
Biella
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Review by:
citysearch c.
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Review content:
My wife and I went to Biella for dinner for a nice night out. The meal started well with an appetizer called the Artisan Board. That was followed by a rather good wild mushroom cream soup. I think once the kitchen had to get involve the meal fell apart. We had been there nearly two hours before our main course arrived. The waiter came to our table three times to tell us our food would be up soon. Once the food did arrive my wife's food was cold and burnt while my lamb was rather tasteless. Wanting just to finish our meals and get out we elected not to make a big deal of this and didn't solicit service. When the waiter came by to ask how our food was we told him with was ""OK"" meaning ""just OK"". When he asked why, my wife told him her meal was cold and burnt and slow coming out. His response was to give a short laugh and leave. Later the owner stopped by and admonished us that we should have sent the food back immediately and that there was nothing he could do about it at that point. Keep in mind we never asked anyone to do anything.\r
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I would say skip this one -- the kitchen can?t handle the table load and front staff doesn't know what to do unless you're telling them how wonderful it all is, ie. ?kissing their butts?. \r
Pros: Good appetizer and soup.
Cons: Slow, bad customer service in response to bad delivery.
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