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Review content:
If you are looking to build a pool, my recommendation would be to stay far away from Lone Star Pools, owned by Gina Faubion. We had her build a pool for us last year, and the constant project management I had to do to keep the project on track/correct mistakes made by her subs/etc. made me wonder why I was paying her to build it. After it was completed, in early October, it leaked until Christmas time, as she kept a revolving band of subs coming and going, trying to find the source of the leak. It would have been nice to have her simply hire a leak detection service, and charge the fee back to the sub that caused the issue, but that's not her style. \r
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In early October, I began sending her weekly emails, with a list of issues that needed to be resolved, before she would be paid the last check, (approximately 4% of the total). Most issues were resolved, after many phone calls/emails, over the next 4 months. One of the big remaining issues is that the spa was poured in the Public Utility Easement, making our house unsellable, until the issue was resolved. The last we heard or saw of Gina was on 2/4, when I informed her that the easement release process involved more than just having a surveyor draw up a new sketch. I also told her that day that some of the pebbles inlaid in our deck had begun to rust. We waited an extra week, during the construction process, so that her decking guy could obtain pebbles that wouldn't rust. That appears to not have worked. \r
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Gina never responded to us after 2/4, and I received an auto-response from her email account on 5/5 that indicated she had blocked my email address. So we are left to work through the easement issues with the City of Austin, if we can. If not, we will be forced to take Gina and Lone Star to court. Not exactly what we bargained for when selecting her as our pool builder. \r
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Use our experience when selecting your pool builder, and definitely do your research.
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