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Businiess name:
Bourbon BBQ & Catering
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Review by:
citysearch c.
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Review content:
Let me first say that I’ve never done a review in my life, but I’m heated at the moment and wanted other potential customers to know my experience. I don't know what happened to this place after it burned down... I used to frequent them often, because the food and service was great. My last two experiences have been horrendous and I will NEVER EVER return. The first time my wife and I went in to sit down and eat. We ordered the nacho appetizer (worst nachos I've ever had), which was bought out the same time as our dinner – huge No-No in my dining opinion, having waited tables for 8 years. The girl was young so I gave her the benefit of the doubt. The chicken and ribs were good. About 2 weeks later since the dinner was still enjoyable we decided to skip the actual dining “experience” and order online. BIG MISTAKE. When I arrived I was told my order was never entered. I had to wait an additional 25 minutes (online they say to come pick up 30 minutes after you order) and they told me they were out of corn on the cob. It was June 10th. Corn is in season, but hey things run out, I can live with a substitution. When the food was ready she called me over to the counter and said that I had to pay for the food. I told her that I had paid online with my credit card. She said you can’t pay online. And I explained to her you can and I had entered my credit card information. Hungry and not looking to argue with more incompetent young girls I decided to just give her my card. I decided against paying cash, because I knew I was going to get double charged and figured I may need to save my receipt for proof. She then pushed my bag of food over to me and when I picked it up, it was leaking all over the place. Incompetence at its finest here folks. Got home and again the chicken was very good, but the sides were terrible. The baked beans weren’t cooked, they were hard and raw and the collard greens were awful and ice cold. As I expected the next day I was charged again for my meal. I called them and within a day I was reimbursed. I can forgive a new online system and they did give me my money back. But then a week later I was charged a third time through another company called Silver Oaks catering which is affiliated with Bourbon BBQ. This time I asked to speak with a manager. He said his name is Tom and to call him if I ever have a problem. I’m assuming he’s the owner. He’s pretty much the most useless person at this establishment and it explains a lot about the rabid incompetence they serve at Bourbon BBQ. He told me was going to take care of this immediately. Not so. He called me back later that day clueless saying he didn’t think I was charged again. I then had to explain the situation again to him saying I wasn’t charged through Bourbon BBQ this time that I was charged through Silver Oaks catering. He said he’d look into it. No return phone call this time. No money back. And when I called again I got the feeling the young girl was instructed to tell me he wasn’t available. So now I’ve disputed the charge with my credit card company. Totally unprofessional. Shouldn’t have to go that far with a “reputable business”. I just wanted to warn people – don’t expect a great experience and definitely do not order online. It’s a shame because they did have something good going on there once... Obviously the fire cost them more than just the building. Diner beware. If one person doesn't go because of my review I'll be satisfied.
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