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Businiess name:  Yolanda's Maid & Maintenance And Carpet Cleaning
Review by:  citysearch c.
Review content: 
I don't know if they are stuffing the ratings box, or if people are just being duped, but Yolanda's is absolutely terrible. After searching several cleaning companies, I called Yolanda's mainly due to their stellar reviews on CitySearch. I was calling last minute for an appointment the next day and was thrilled that they could fit me in for a 3pm appointment. As this was my first time using Yolanda's, I blocked out plenty of time and was planning to have them really give the place a once over. My place isn't filthy by any means, but it's always nice to have it cleaned professionally once in a while. Well, 3pm rolls around, no sign of Yolanda's. At 3:20pm, I receive a call telling me they are going to be late. Well, I already knew this because at 3:20, you are already, in fact, LATE. She tells me that traffic is bad and they will be to me in 20 or 25 minutes. If you are calling me at 3:20p to tell me traffic is bad, did you just get on the freeway? We live in LOS ANGELES. Traffic is ALWAYS bad, and those of us that know how to budget for time account for that. 4pm, nothing. 4:10p, nothing. I finally call page the office and receive a call back from someone telling me the cleaning crew is at the security gate and will be right up. Tick tick tick, 4:25p, still no crew. I call the guy back and tell him they aren't here and that it doesn't take 15 minutes to get to my place from the security gate. He tells me he's going to call and find out where they are. 10 minutes later, the cleaning crew calls to tell me they are ""here"", even though they are not at my door. I ask where they are, they say they are inside the building. Given that she is speaking terribly broken English, I cannot understand what she is trying to tell me. I finally am able to figure out that they are in the lobby of the building and they didn't have the unit number. How they not have the unit number?? They are currently cleaning as I write this, so there's no actual review of their cleaning, but no matter how good they may do, I will never ever use this service again. For a company to charge 2x or 3x the rate that others are charging ($120 an hour? REALLY??), they really have no concept of how to do basic customer service. CitySearch makes me put in a star rating, but I am really giving them ZERO STARS.

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