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Businiess name:
Boodles Restaurant
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Review by:
citysearch c.
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Review content:
Our server suggested tableside Caesar Salad & Steak Diane. Said that if we ordered the salad that was not prepared tableside, it would come with pre-made dressing. Decided to have the presentation, freshness & monitoring of ingredients (we love anchovy, not too much garlic, extra cheese). Imagine our surprise as we see a salad being tossed in an alcove under the RESTROOM sign! Told server we were stunned & did not consider this tableside service! She whispered to the preparer then placed salads in front of us. We were blown away by amount of garlic & sogginess of lettuce. We struggled to eat it, eyes watered, throats burned & we could not finish. Server asked how we liked the salad. I said ""I don't like that it was prepared by the RESTROOM as we had ordered tableside. "" She said that the owner would prepare our Steak Diane, tableside. \r
Here comes Bruno with a plate displaying steaks & ingredients to add. Explained how he was going to prepare our meal, then walked under the RESTROOM sign and started cooking our entree! Again, I told the server this was inappropriate, not what we ordered & we were extremely unhappy about our food prepared by a RESTROOM. She said the owner did it that way and that she had no say. \r
Bruno then asked how we liked our steaks. I asked him about the preparation and he said, ""it's too busy to prepare tableside (there were 3 empty tables between us & the RESTROOM), it's too dangerous (?), we don't do that on Friday (!), the menu says 'when available' (it does not) and he was sorry if we were offended."" Well, we were offended, greatly.\r
The steak was extremely overspiced and not enjoyable. The steaks had been peppered to death. Which is not a part of Steak Diane. This cost us over $60 and our mouths were on fire! Needless to say, we will not be returning to this joint. \r
I had heard that this place treats their customers special. We did not feel special. We felt like we had been taken.\r
\r
Pros: Good location to freeway
Cons: Smokey atmosphere, uncaring attitude of staff and owner
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