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Businiess name:
Applebee's
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Review by:
citysearch c.
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Review content:
I should have known it was going to be a bad night when the waitress took our drink order, repeated the drinks back and came back with ice in both drinks. I pointed out that both of them should be without ice and she took my wife's back and brought it out without ice. Then she went around the floor and came back later. At which point I pointed out the lack of a drink without ice for me. And was ignored. Then our food came out and my wife's meal was over-flavored with the herb sauce. I could taste it just from smelling it sitting across the table. She tried eating it, but was completely overwhelmed. This while my chicken fajita roll-up had come out as a shrimp roll-up. Bear in mind that the waitress and I discussed other dipping sauces for it when I placed my order. And yet it still came out wrong.
On her next pass, which was when my properly prepared meal came out, I advised her that I needed a refill, without ice and actually got it this time. She took my wife's back to the kitchen to get it out of her face and offered to let my wife get something different. However after that taste, she had lost her appetite.
We were checked on a couple more times while I ate my chicken fajita roll-up and when she brought the bill my server informed us that they had taken off my wife's meal. I looked over the ticket and handed her my bank card. And when she came back from running the card, the amount ran was for $10+ more then the one I approved.
When I pointed it out, she went back and talked to the manager. And the manager came out 10 minutes later and said that they had already cashed out and gave me a little business card that is supposed to be some kind of $10 voucher good at any Applebee's.
Applebee's still has gift cards, right?
Applebee's can reverse the charges on the credit cards, right?
Why is it that Applebee's shows you one ticket, runs your card through and then brings and entirely different ticket out to your table? The check I approved was duplicate #2, why would duplicate #3 (brought to my table after running my card) be showing the added back items? Does Applebee's have an issue with their POS systems?
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